• Tracking your order is easy! Once your order has been dispatched, you will receive a tracking number via email or SMS. Simply use this tracking number to monitor the status and whereabouts of your package. You can enter the tracking number on our website or the courier partner’s tracking portal to view real-time updates on your delivery.

No, there are no additional fees for tracking your order. We provide order tracking as a complimentary service to ensure transparency and convenience for our customers. Once your order is dispatched, you will receive a tracking number at no extra cost. Simply use this tracking number to monitor the status of your delivery online. If you have any questions or concerns about your order or tracking information, please feel free to contact our customer support team for assistance.

Document the Damage: Take clear photos of the damaged parcel and its contents. Ensure that the damage is clearly visible in the photographs.

Contact Customer Support: Reach out to our customer support team immediately to report the issue. You can contact us via email, phone, or through our website’s live chat feature. Provide details about your order, including the order number and tracking information, as well as the extent of the damage.

Submit a Claim: Our customer support team will guide you through the process of submitting a claim for the damaged parcel. You may be required to fill out a claim form or provide additional information about the damage.

Return Process: Depending on the extent of the damage and our return policy, we may arrange for the return of the damaged parcel. We may also offer a replacement or refund, depending on the availability of the product and your preferences.

Resolution: Once your claim is processed and approved, we will work to resolve the issue promptly. This may involve issuing a refund, sending a replacement item, or providing compensation for the damaged goods.

Our priority is to ensure your satisfaction, and we apologize for any inconvenience caused by the damaged parcel. Rest assured, we will do our best to resolve the issue to your satisfaction.

While tracking information is usually updated regularly, there may be occasional delays or gaps in tracking updates due to factors such as network congestion or logistical issues. If you notice that your tracking information has not been updated for an extended period or if there are any concerns about the status of your delivery, please contact our customer support team for further assistance.

Check the Packaging: Upon receiving your shipment, carefully inspect the package for any documents enclosed within. Look for a printed invoice or packing slip included with the items.

Review Email Confirmation: If you haven’t received your shipment yet, check your email for an order confirmation or shipping notification. These emails often contain details about the shipment, including whether an invoice is included.

Contact Customer Support: If you’re unable to locate the invoice or need confirmation before the shipment arrives, contact our customer support team. They can provide information about the status of your order and whether the invoice has been included in the shipment.

Request Invoice: If the invoice hasn’t been included in the shipment, and you require one for your records or other purposes, inform our customer support team. They can assist you in obtaining a copy of the invoice electronically or by mail.

Ensuring that the invoice is included in your shipment is important for record-keeping and warranty purposes. If you have any further questions or concerns, please don’t hesitate to reach out to our customer support team for assistance.

Each order is assigned a unique tracking number, which corresponds to that specific shipment. Therefore, you cannot track multiple orders with the same tracking number. If you have multiple orders and wish to track them individually, you will need to use the respective tracking numbers provided for each order. If you encounter any difficulties tracking your orders, please don’t hesitate to reach out to our customer support team for help.